Refund policy

Introduction

Consumers have a right of withdrawal under the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party nominated by you, other than the carrier, takes physical possession of the last item.

To exercise your right of withdrawal, you must inform us (Benjamin Fasser, Lohbachufer 39b, 6020 Innsbruck, Austria, phone: +436766666718, email: admin@elite-four.at) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

You can also exercise your right of withdrawal online on our website at https://www.elite-four.at/policies/refund-policy. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (for example, by email), including information on the content of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Information

1) Please avoid damaging or soiling the goods. If possible, return them in their original packaging with all accessories and packaging components. Where necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to protect the goods adequately against damage in transit.
2) Please do not send goods back with postage payable by the recipient.
3) Please note that points 1 and 2 above are not prerequisites for validly exercising your right of withdrawal.